Your Home

We hope you love your new home as much as we loved creating it. Here you will find some useful information about your new home and some handy tips to help you settle in.

Quality

Your home is an individually built hand crafted product and during the construction of your new home every effort has been taken to ensure the highest level of quality standards have been achieved.

Home Warranty

Your home comes with a 10 year guarantee with either NHBC, LABC or Premier Guarantee. For more information please visit one of the following: https://www.nhbc.co.uk/homeowners https://www.labcwarranty.co.uk/homeowners https://www.premierguarantee.com/homeowners

One Year Rectification Period

In addition to the 10 year guarantee, your home also has a one year rectification period warranty. During the first year after the home is completed, if any minor defects arise the builder will repair them. This is called the Rectification Period. Please see the “Defects and Repairs” section for more information.

Plumlife will have advised you of the date when the rectification period will end on your home.

End of Rectification Period Inspections

At the end of the rectification liability period, Great Places will make arrangements with you to visit your home and carry out an inspection with the contractor. This is your opportunity to raise any defects, shrinkage cracks and nail pops that have arisen during the first year. The contractor will make an appointment to attend your property to repair any defect items.

Please note that after the Rectification liability period has expired, all repairs will be completed by Great Places.

Home insurance

Your home is covered under the Great Places Building insurance policy until you purchase 100% of your home. However, you will need to purchase contents insurance to cover you against loss, theft or damage to your personal and home possessions.

We work with a reputable insurance company to offer home contents insurance that can be paid in weekly instalments, at very competitive rates. Unlike some insurance policies, and exclusively for Great Places customers, there are no excesses – so nothing to pay in the event of a claim.

The policy is underwritten by a reputatable insurance company.

How you can apply:

  • Visit our Website https://www.greatplaces.org.uk/
  • Contact the administrators on 01962 844454

Appliances

Appliances are not provided by Great Places.

You must ensure that the appliance you install are fitted by a qualified tradesperson. Great Places are not responsible for installation of any issues/defects caused by installation or faulty products.

Reminder: You will need to register your new appliance with the warranty provider as soon as possible after purchase.

Central Heating System

It is the homeowners responsibility to ensure that central heating system are checked and serviced at least once a year by a fully qualified Engineer so that they remain safe and comply with warranty requirements.

Ventilation systems

It is the home owners responsibility to ensure that ventilation systems are checked and serviced at least once a year by a suitably qualified person so that your home remains well ventilated and complies with warranty requirements.

Alterations

You must obtain approval from Plumlife Directory at Plumlife.co.uk or by calling 0161 447 5050 before any alterations are made to your home. Alterations may adversely effect the validity of warranties during the rectification period.

We recommend that you do not redecorate within the first year as the property needs time to dry out and the contractor will not attend to defects where redecoration has taken place.

Loft space

The loft is a ventilated space which hasn’t been designed for storage or boarding. In modern homes the amount of insulation installed in loft spaces prevents installing flooring to the loft. This is to avoid compressing the insulation and reducing how effectively your home stays warm. There are often ventilation ducts in this space too which if compressed/ trapped by loft boards may cause the ventilation system to be ineffective. To minimise health and safety risks associated with accessing a space which isn’t designed to be occupied. The roof structure at ceiling level is not designed to support significant weight – it is not the same as a floor and can only support the weight of the ceiling to the rooms below and a small additional weight. This is why we do not provide loft boarding.

Fixings to walls

Heavy items such as televisions and media units should not be fixed to walls. When fixing light items to walls such as pictures and mirrors please follow these guidelines:

  • Never drill or fix into the wall directly above, below or in line with sockets, light switches and radiator pipes;
  • Avoid fixings within 150mm of corners and tops of walls, these are safe zones;
  • With stud partition walls, consider accessories on the reverse side of the wall in the adjoining room;
  • If fixing directly to a brick or block wall then Rawl type plugs are the simplest solution
  • Fixings into stud walls should be avoided where possible. If you have no choice but to fix to a stud wall you should use either a self drive plug; spring toggle fixing or a hollow wall anchor.