Get a greater Insight

Great Places’ Insight group has been very busy in 2020 to ensure the services we deliver meet the needs of our customers.

The group runs checks on services such as repairs and records customers’ experiences when accessing them to see if we deliver on our promises.

Insight’s function is to research the reality of services delivered to customers and compare their findings with Great Places’ service offer, to identify where possible improvements may be made using the customer voice.

A report is written setting out their findings to support any suggestions for improvement that’s passed onto Great Places to consider and respond with an action plan, which is regularly monitored.

In the last few months Insight has reviewed how customers were consulted about new Neighbourhood Action Plans, as well as contacting customers to ask their views about service delivery during the pandemic.

Tracy Gregory, Customer Scrutiny Co-ordinator, said: “Insight would like to thank customers who gave feedback in response to these reviews. The comments helped Insight agree and suggest areas for improvement to Great Places.

“After the findings have been presented to Board in December, the report and any agreed improvements will be posted on Great Places website and in future editions of My Great Place.”

One of our Insight panel said: “Being involved has helped build my confidence, knowing I’m contributing in a useful way which will make a difference to services delivered to other customers.”

Insight is always on the look-out for customers who wish to contribute and there are many ways you can do this.

If you feel you have skills that could be put to good use and you can take an objective view, email Maria Morris at to ask for more details or register your interest.