Over the last 12 months customers have continued to help the Customer Involvement Team by giving up their time to tell us what they think, what’s important to them and to share their experience of Great Places.
They have contributed by completing surveys received via text message or email, speaking to us on the phone, attending events, or have been regularly involved with our ‘Senior Tenants Voice’, ‘Customer Advisory Group (CAG)’ or our customer scrutiny group, Insight.
See below for our spotlight on Customer Involvement featuring how we have performed and how customer feedback has shaped the ways we can improve our services.
In the next few months we will be rewriting our Customer Voice Strategy. This is the strategy that sets out how we will make sure that customers have a strong voice in the design, delivery and scrutiny of the services we offer.
Before we update the strategy, we want to hear from as many customers as possible to find out what’s important to you, why you would choose to get involved and what ways you would prefer to be involved.
We will also be contacting Great Places customers who receive the Grounds Maintenance Service to find out what’s important to them about the current service, how satisfied they are and identify any potential areas for improvement.
The Customer Involvement Team will be contacting customers in a number of ways so keep a look out for more information coming soon. If you would like to find out more about how to get involved, you can email email@example.com or call 0300 123 1966.