Complaint Handling Code consultation 2023

The Housing Ombudsman service is consulting with landlords and customers about the current HOS self-assessment that we complete every year to demonstrate we are following the HOS code which covers good practice when dealing with customer complaints. Customers can get involved and provide feedback directly to the HOS by scanning the QR code.

Great Places will be engaging with our new Customer Feedback Customer group who are working with the team to ensure we offer a fair and transparent service and to support us in delivering a service in line with our policy and the HOS code. Take a look and have your say by 23rd November.