Could you help shape our future communications?
We always want to improve our communication with customers and give you the information that you need and want.
From January to June this year, we asked for your feedback about the communications that we send you, through a short survey included in each of our e-news communications and customer magazine. The top three things that you told us that are important to you are that the information is accurate and up-to-date; that it’s interesting; and that it is displayed with relevant text, photographs and graphics. Thank you to everyone who shared their views!
The Communications Team already places a huge focus on these areas when designing any customer communications material, and will continue to do this going forward, as well as asking for your opinions. We’re excited to announce that we have now launched our new Digital Readers’ Community so we can continue to make positive changes to how we engage and communicate with our customers.
This is a really exciting opportunity for customers to get involved and share their thoughts on the information sent out by Great Places. If you’d like to join and have the chance to share your feedback on upcoming communications, please register your interest here www.greatplaces.org.uk/getinvolved
Our Customer Committee is coming soon!
We’ll soon be launching our new Customer Committee, and we will be looking for people to get involved – could you be one of them?
Great Places’ ambition is to deliver excellent customer experience, providing outstanding services and support to the people in our homes and communities. We already engage with customers in a variety of ways to gather feedback and insight, but now we are also creating a Customer Committee to help us as part of that journey.
The Committee will be made up of customer members plus members from the Great Places Board. It will provide an important link between the Board and customers, and will be there to hold Great Places to account on the things that really matter to you.
Customer members will be paid £2,600 per year, but may choose to opt-out if they simply wish to be on the committee on a voluntary basis.
This is an exciting opportunity for customers of Great Places to join the new committee and help us provide the best-possible services. We’re looking for people that represent the diverse communities we serve and who are passionate about the housing sector. If you want to apply, you should:
- Be a customer of Great Places or Plumlife, or living in one of our Independence and Wellbeing schemes;
- Not be in material or serious breach of your tenancy agreement or lease;
- Be happy to declare any other jobs, roles or outside interests you have where there could be a conflict;
- Be happy to attend meetings which will usually be held at Great Places’ head office in Manchester, or by exception via online video conferencing.
We will be opening recruitment for these roles over the coming weeks. Once the process has been launched, you’ll be able to apply by filling in a form highlighting your experience against the role description for the Customer Committee Members, telling us why you want to join the Committee and what you think you can bring to the role. We will invite shortlisted customers for an informal chat, with a view to starting the new Customer Committee in early 2024.
Watch out for further information over the coming weeks but if you want us to keep you posted when we share more details, please email Involvement.team@greatplaces.org.uk.