Inclusive services for everyone
Great Places is proud of the increasingly diverse communities in which we work, and is committed to doing all we can to promote equality, diversity and inclusion across our services.
At Great Places we value the fact that our customers are all individuals. It is important for us to understand our customers to make sure that wherever possible we can shape our services to meet our customers’ needs.
We know that one size doesn’t fit all when it comes to tailoring our services and want to ensure we understand our customers’ needs so we are able to effectively design and personalise our services to improve your experiences.
You share, we shape
We’d like you to share your information with us to help us shape our services and allow us to provide support that is tailored to you.
The information that you share with us will be kept confidential and only used to help us provide the right services, guidance and support tailored specifically for you.
When speaking with our colleagues either over the phone or face-to-face you may be asked for information such as your race and ethnicity, religion and belief, carers, LGBT+, disability, gender and age; this is called customer profiling.
You may be contacted by email, post or phone to ask for this information. You can also provide this information from mid-November. 2023 on our MyPlace customer portal, which is accessed via our website. You’ll find where we already have some of these details we won’t be asking you to provide it all again, we just want you to check the information is still correct.
The information that you share with us will also help us to create valuable customer communities and to identify opportunities to shape activity and services within the local area.
Share your information to be in with the chance of winning one of six £100 Love to Shop vouchers, from now until March 2024! If you update your personal information via our You Share, We Shape campaign, you’ll be automatically entered into our monthly prize draw to win £100 worth of vouchers. You can do this on our MyPlace customer portal from mid-November.
If you would like to share your information with us by telephone, please email youshare@greatplaces.org.uk and one of our colleagues will contact you.
Every Customer Counts – get involved!
We will soon be launching the Every Customer Counts Network, our customer diversity and inclusion group, which will give customers the opportunity to share their views and get involved with helping us to improve our inclusive services for customers. Involvement is tailored to you, from a quick survey to the ability to help review and shape policies through our impact assessment processes, and where appropriate full training will be available. We would especially welcome involvement from customers with diverse backgrounds and cultures; including diverse ethnic heritage, those with disabilities or long term health conditions, with caring responsibilities, those who identify as LGBTQIA+ and customers who are under the age of 25. If you would like to register your interest to get involved, or find out more about what is involved please email EDI@greatplaces.org.uk.