Hello from Alison…

I joined Great Places as a graduate in 1997 working in customer involvement, then moving into regeneration and several housing management roles. Following that I was responsible for overseeing our people and culture team in the business and driving positive change through the continuous improvement of services. I became Deputy Chief Executive in 2022, and I know that our people and partners are as passionate as I am about delivering excellent services to our customers.

Over recent months I’ve been getting out and about and meeting customers across all of our regions, and it’s been great to talk to so many of you and hear first-hand about your experiences with us.

We remain absolutely committed to helping tackle the housing crisis and improving the communities we serve, and we’ve recently launched our new Corporate Plan which sets out our ambitions and targets for the next three years. It’s called Here for our customers, and the title says it all about our focus and purpose. More than 700 of you shared your views on what we should include in this work, so thank you to all of you who got involved. We’re confident that it reflects your feedback, and you can find out more about this work here.