Using your feedback to improve our magazine
Earlier this year the Communications Team worked with the Customer Involvement Team to send out a survey to customers and Insight members which asked them what they’d like to see in future versions of the magazine. Feedback told us that customers wanted to see more news stories relevant to the area in which they live.
As a result of this, we have worked really hard to create a more localised magazine, meaning that customers now receive a copy of the magazine which includes news relevant to the area that they live in. This includes local news stories from across our Neighbourhoods and Independence and Wellbeing schemes, as well as regional Repairs Team updates.
The last edition of My Great Place was the first edition where we localised the front cover as well as including local area information for customers.
We have received positive feedback so far and we will continue to speak to customers to understand what you want to see going forward.
Customer communication survey
We are always trying to communicate better and give you the information you need and want. Your opinion really matters to us, and we regularly ask our customers to tell us what they think about the communications that we share.
If you enjoyed this My Great Place magazine or you found it useful, if there is any subject you would like to see included in the next one or you have any suggestions to improve the way we contact you please take the time to answer a few questions. Visit www.greatplaces.org.uk/ccsurvey to let us know your opinion.
