How repairs improvements are going so far…
Providing a reliable repairs service is one of the most important things we do, and we’re pleased to be making improvements where they’re needed most. Over the last year:
We know there is still more to do, and we’re continuing to focus on providing a repairs service that is easier to use, quicker to respond and more reliable for customers.
Steve Mather, our Chief Property Officer, sums it up by saying: “A good repairs service makes a real difference to customers’ everyday lives. We’re pleased with the progress we’ve made and we’ll continue working hard to deliver the service our customers expect.”
Keeping homes safe
Awaab's Law
From November 2026, Awaab’s Law will introduce new rules for social landlords to investigate and deal with certain health and safety hazards in customers’ homes within set timescales.
At Great Places, we’re continuing to strengthen how we respond to issues that could affect your health, safety or wellbeing, including damp and mould, excess cold and fire safety concerns.
If you’re worried about the condition of your home, please let us know as soon as possible. The sooner we know about a problem, the sooner we can investigate, put the right support in place and work with you to put things right.