How your feedback helps make services better
Your feedback plays an important role in helping us improve services.
One way customers can get involved is through Insight, our customer scrutiny group. Members take an independent look at services and make recommendations for improvement.
In its latest review, Insight looked at how Great Places supports customers who may be at risk due to issues such as poor mental health, financial difficulties, abuse, neglect or exploitation. The group highlighted examples of good support, while also identifying opportunities to strengthen services and make it easier for customers to access help.
