Changes to how we handle damp and mould
From 27 October 2025, a new law called Awaab’s Law will mean social housing landlords, including Great Places, must fix serious damp, mould and emergency problems more quickly.
This law was created after the tragic death of two-year-old Awaab Ishak in 2020, caused by mould in his home. We have now reviewed how we deal with these issues to keep you even safer in your home.
What’s changing?
If you tell us about damp or mould and we think it’s an emergency, we’ll come out within 24 hours. We’ll then do a full inspection within 10 working days.
For significant damp and mould, we’ll visit within five working days of our investigation being complete and follow up with an inspection where needed.
All reported cases of damp and mould will be investigated within 10 days of us being notified
After our first checks, if there’s no emergency or serious risk, repairs will be done within our usual timescales.
We’ll speak with you directly to understand your needs, sometimes (and where possible) using video calls. Our team may ask extra questions to help us respond quickly – and you’ll get regular updates and written summaries where needed.
To report a problem: Call 0300 123 1966 (option 1, then 3) or use our online form.