Hello from Alison
As we head into the colder months, I’m pleased to share the latest edition of our My Great Place magazine. It’s full of helpful advice, updates, and stories from across our communities.
You might notice this issue looks a little different – we’ve been working with our Customer Committee to make the magazine more useful and enjoyable to read.
They told us they’d like to see more customer stories, more local updates, and a clearer layout with links to the key information you need. So, we’ve done just that! One thing you might spot is that the old regional section has been removed, but don’t worry, all your local stories are still here, now included throughout the magazine alongside other community highlights and features.
We’ve also shortened some of the longer articles and focused on the things that matter most to you, like tips for keeping your home warm and safe this winter, support with money matters, and updates on how we’re improving services such as repairs, complaints and damp and mould.
You’ll also find updates from our Insight scrutiny group, the latest Tenant Satisfaction Measure scores, and stories from customers who’ve overcome challenges with help from our teams.
We’ll keep working with the Customer Committee to make the magazine even better and we’d love to hear what you think. Share your feedback for a chance to win a £50 Love2Shop voucher or e-gift card!
I hope you enjoy the read!
Take care,
Alison Dean Chief Executive Officer
Share your thoughts on My Great Place
To be in with a chance of winning a £50 Love2Shop voucher, simply let us know your thoughts on our magazine, what you enjoyed most and what you’d like to see more of by visiting shorturl.at/niuZy by 10 December 2025. We’ll contact the winner directly before the 15 December.
