You said, we listened

Your input is so important in making sure we put your voice at the heart of everything we do. The figures above show just some of the ways our Customer Involvement Team has worked with customers over the past year, and there’s lots more happening across other teams too.

We also shared opportunities at community events, in our centres, through social media, and in newsletters like this one.

Thanks to your input, you’ve helped shape:

• The first stage of our Repairs Review.
• Our new Customer Experience Strategy.
• How we handle complaints.
• Fire safety in high-rise buildings.
• The kind of articles you want to read.
• What information is useful when moving into a new home.
• Updates to our tenancy policy and agreements.