How are we doing?
Take a look at how we are doing against our Tenant Satisfaction Measures and Customer Commitments.
The Tenant Satisfaction Measures (TSMs) came into effect from April 2023 and as part of this we are required to ask our customers a series of questions and then report back to our customers, Boards and the regulator to share what people think about us as a landlord and how we are performing against these measures.
We have surveyed 1137 customers to date that live in our general needs and Independence and Wellbeing properties (Low cost rental accommodation) and our latest results, that will form part of our end of year submission, are now available. We are pleased to report that satisfaction is up on the previous round of surveys, and we are using this data to help us improve services for our customers.
- Taking everything into account, how satisfied or dissatisfied are you with the service provided by Great Places? 72%
- How satisfied or dissatisfied are you with the overall repairs service from Great Places over the last 12 months? 71%
- How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it? 70%
- How satisfied or dissatisfied are you that Great Places provides a home that is well maintained? 74%
- Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Great Places provides a home that is safe? 82%
- How satisfied or dissatisfied are you that Great Places listens to your views and acts upon them? 64%
- How satisfied or dissatisfied are you that Great Places keeps you informed about things that matter to you? 74%
- To what extent do you agree or disagree with the following: ‘my landlord treats me fairly and with respect’? 78%
- How satisfied or dissatisfied are you with Great Places’ approach to complaints handling? 35%
- How satisfied or dissatisfied are you that Great Places keeps communal areas clean, and well maintained? 71%
- How satisfied or dissatisfied are you that Great Places makes a positive contribution to your neighbourhood? 65%
- How satisfied or dissatisfied are you with Great Places’ approach to handling anti-social behaviour? 60%