Making your Repairs Service quicker and easier
We’re working hard to make your repairs service simpler and even more reliable. Here’s what we’ve been improving.
- Booking a repair that needs a second visit is now much easier. Our operatives can arrange any follow-up appointment with you while they’re still in your home, so you know what will happen next and when, without needing to make another call.
- We’re also reviewing our repairs service policy to make sure we continue to keep your home safe, well maintained and suitable for your needs. This will help us deliver a consistent, high-quality service for everyone.
- Video calls are now available when you contact us. They’re already helping us understand issues like damp and mould more quickly, and we’ll soon use them for all repair types.
- To help speed things up, we’re nearly ready to launch a new repair diagnosis tool. It will help our Customer Hub make sure the right trade colleague is sent first time, reducing delays and helping repairs be completed within the right timescales.
- We’ll also be introducing a new repair priority to give a fair and consistent response for repairs needing quicker attention.
We’ll continue to keep you updated through our eNews and our website.
A Day in the Life: Meeting Elliot from Our Repairs Team
What really happens behind the scenes when repairs are planned and carried out? We recently spent the day with Elliot O’Driscoll, one of our Property Services Managers, to better understand how our Repairs Team supports customers and look after their homes.
Elliot’s day took us across Manchester, from checking progress on empty homes being prepared for new customers, to visiting a home where repairs needed extra attention. We saw how much the role is about balancing practical fixes with clear communication, problem solving and supporting colleagues on site.
We also talked with Elliot about his journey at Great Places from apprentice to manager, how his experience in social housing shapes the way he works, and why building trust with customers is such an important part of the job.
It’s a great insight into the people behind the repairs, and you can read the full day in the life story on our website:
