Inclusive Services Team
The Inclusive Services Team (IST) has been formed to help us better understand customers’ individual needs, making sure we tailor our approach and services to meet demand.
The team has been operational for three months, and many of our customers will already have spoken to us by now! We initially ask questions linked to our ‘You Share, We Shape’ campaign, gathering key information about everybody living in our homes, to understand where customers may have certain support needs either for themselves or for those living with them. We have Specialists in place who are skilled with handling sensitive information and can offer support either through tailored services directly from Great Places, or by signposting to relevant services that may be able to support further. So far, we have managed to speak to over 600 customers and begin to shape our services to meet their needs. Calls with the team take around 10 minutes on the phone, however customers can also complete the initial questionnaire themselves within the MyPlace portal, which may lead to a follow-up call from one of the team.
If customers tell us about disabilities or ill-health conditions, we will contact them again to check in within six months. For customers with accessibility needs surrounding communication preferences, we will reach out within 12 months. For any customers who have no specific needs, we will contact them again within two years.
If our Inclusive Services Team gets in touch with you, please share your information if you’re happy to do so. This will allow us to properly understand your circumstances so that we can make sure you get the right support from us as your landlord.