Money Advice
Money matters: helping you take control of finances
We recognise that managing your finances can sometimes feel overwhelming and all too often asking for help can feel like a difficult thing to do.
It’s important to remember that we all struggle with money at some point and there’s no shame in asking for a helping hand. Whether you’re dealing with debt, seeking advice on welfare benefits or facing utility bill challenges, our dedicated Money Matters team is here to provide confidential support and guidance.
Accessing support made simple
Getting advice from our Money Matters team is straightforward. Simply send them an email at moneymatters@greatplaces.org.uk and a team member will get back in touch. They’ll look to start with a thorough review of your financial circumstances and give you all the information you need to know how to tackle the issues you are facing to help you with your financial wellbeing.
Empowering you financially
The team can provide practical advice and support in a variety of ways, including:
- Identifying any unclaimed welfare benefits you may be entitled to - helping you to maximise your income
- Supporting you in challenging any incorrect benefit decisions
- Explaining any changes to the welfare benefits system, ensuring you stay up to date
- Helping if you’re dealing with utility or water bills
- Providing advice on tackling any debts you may be struggling with
- Helping you apply for any grants you may be entitled to, and
- Providing practical tips and advice on better managing your finances.
At Great Places Housing Group, we’re committed to helping any of our customers with financial challenges and ensure you receive the support you need. Your financial wellbeing matters to us, and we’re here every step of the way.
- During the last financial year, the Money Matters team secured more than £179,000 for customers by helping customers to access welfare benefits and maximise their income in other ways.
- The team delivered help and advice to more than 390 customers.
- Over 250 customers who were experiencing financial hardship were granted some form of assistance with essential daily living expenses.
- 47 customers were supported to reduce an outstanding energy debt they were struggling to pay off.
- One customer who received support from the team was £9,000 better off last year because she was able to access welfare benefits she had not previously claimed and was supported to obtain additional income from other initiatives.