Introduction
from Tony Davison, Chair and Matthew Harrison, Chief Executive
The last year has undoubtedly presented us with some fantastic opportunities, none less than our merger with Equity Housing Group on 1 April 2020. However, the arrival of the Coronavirus pandemic has meant our customers, colleagues and wider society have had to tackle the unprecedented challenges and hardship that have come our way.
The pandemic has impacted on the services we have provided to our customers, despite us always aiming to deliver the highest standard of customer service. We hope our customers understand that it has been a challenging time for us and we have faced issues with adapting to new ways of working, such as introducing new technology to allow our colleagues to work from home, and higher than usual levels of absence.
Matthew Harrison Chief Executive
Despite these ongoing challenges, there has been some fantastic progress made this year that has made a significant difference to our customers and communities through projects and initiatives that have a real purpose.
Tony Davison Chair
With the pandemic heavily impacting on many of our customers, we created our Resilience Fund which has provided over £100,000 of financial support to community-based projects and initiatives that can, at times, be a lifeline to customers and make a significant difference to their lives.
Our immediate priorities are to maintain all services for our customers, investing in our assets, maintaining our development programme and ensuring that those hardest hit by the pandemic have our support where needed.
Looking forward to the coming year, we remain absolutely committed to helping customers and colleagues navigate their way through the uncertain times ahead. We are confident that through our merger with Equity, we are a ‘bigger and better’ Great Places; we are financially resilient and are in an excellent position to tackle the challenges ahead.