Hello from Alison…
As this is the first magazine of 2025, I’d like to wish all of our customers a happy and healthy new year and welcome you to the latest issue of My Great Place magazine.
As usual, it’s full of the latest news from across our regions, keeping you up to speed on what’s been going on across Great Places’ communities. There’s also plenty of information on how you can access our services, how we’re performing and how we’re working together to make sure we are delivering for customers.
Thankfully, spring is just around the corner, and it’s great to see some green shoots sprouting up! We will soon be in what our Grounds Maintenance Team calls the growing season, and if you receive services from these colleagues, you’ll find the article here helpful in terms of outlining what you can expect from them, and when, over the coming months.
We’re busy working on delivering the objectives in our three-year Corporate Plan, called Here For Our Customers – you can view it on website. An early priority is to review our Repairs Service, after you told us this was an area you wanted us to focus on. We’ve recently asked for your views and will use the information you share to help shape our future offer.
We’re also making changes to how we run our complaints service.
There are loads of ways you can get involved and tell us what you think, from leaving feedback to, joining our Digital Readers’ group or becoming a part of Insight, our customer scrutiny group that reviews our services and reports to our Board with findings and recommendations. Find out about Insight’s latest review, which looked at how we help customers progress into employment, training or volunteering.
Keeping you safe in your homes is a top priority for Great Places, and those of you living in apartment blocks will recently have received communication to remind you about evacuation arrangements. You'll find more information on how you can take simple steps to stay safe, and you’ll find out more about every aspect of building safety and compliance on our dedicated web pages.
Look out for more on this in future publications as well as on our website, eNews bulletins and social media platforms.
I hope you enjoy the magazine.
Alison Dean
Chief Executive
Get in touch with us
Please direct all general needs enquiries through to our Customer Hub in the first instance rather than your Neighbourhood Services Manager.
You can visit our website www.greatplaces.org.uk and register for our MyPlace customer portal.
The quickest way to get in touch with us is via Chatabot, our digital assistant.
You can also email us at customerhub@greatplaces.org.uk or for any repairs and maintenance enquiries email repairs@greatplaces.org.uk
If you do need to call us, contact 0300 123 1966.
