IntroductionHighlightsPerformanceComplaints and compliments2021 HighlightsSupporting our customers through the pandemic Improving our homes Creating a safe home for you to live inProviding repairs services throughout the pandemicOur green agenda – helping customers to reduce their carbon footprintSupporting our customers’ independenceProviding safe and secure homes for homeless peopleA focus on Building GreatnessThe Voice of the customerGreater Manchester Tenant Survey 2021 Investing in our communitiesPromoting inclusion and diversity Developing new homesOur focus for the next year: one organisation by April 2022 Performance