Head on over to MyPlace!
Earlier this year we went live with MyPlace – our new and improved customer portal that allows you to check and manage key aspects of your tenancy on any device, at a time that suits you.
If you head over to MyPlace you can:
- view your rent balance,
- make payments,
- log repairs,
- report ASB,
- give us feedback,
- find out who your Neighbourhood Team is and how they can be contacted,
- get community information and much more.
Having all of this in one place means that you can ‘self-serve’ to a much greater degree and access the information and services you need from us, 24/7.
You can access it from our website or using the QR code at the end of the article.
Not registered yet? What are you waiting for!
Previous portal users have had their accounts migrated over to MyPlace but if you’ve not yet logged on, give it a go and see what you’ve been missing!
In order to do this for the first time you’ll need your email address, date of birth, and a password of your choice (it must be six characters or longer and include at least one upper case character, at least one lower case character and one number).
You’ll also need your unique Tenancy Reference Number, as shown in the image above. Don’t worry if you don’t know your Tenancy Reference Number – you can request this quickly and easily by emailing autoportal@greatplaces.org.uk and typing Tenancy ID in the subject and you will receive an automated response with the information.
Once you’ve got this information it’s quick and easy to log on for the first time. The registration is a two part process; after you’ve provided the information above, you’ll then receive an email from Great Places containing a unique code which you’ll need to use to validate your registration in just a few simple clicks.
To make it easier for you we’ve produced a short video taking you through it step by step here.
We’ve also got an additional collection of bite-sized videos that walk you through the different areas of MyPlace, so take a quick look at these if you would like more details on:
- Changing/resetting your password
- Navigating around the home page
- Viewing your rent account
- Logging repairs
- Your neighbourhood
- Sharing feedback
If you are having problems getting into MyPlace, we can help – the quickest way for us to sort this is for you to get in touch via Chatabot (click on the smiley house icon in the bottom right-hand corner of our website) or by emailing our Customer Hub at customerhub@greatplaces.org.uk, adding the words ‘MyPlace support’ in the heading box.
It’s early days and we will issue regular improvements and updates to MyPlace once we see how customers are using it. If you wish to leave feedback you can do so within MyPlace itself by going to the feedback tab and leaving a comment.
If you have any other queries, please get in touch!
