It’s all about respect
At Great Places we’re committed to the principles of consideration, mutual trust and respect.
For that reason, we’re proud to be supporting the Respect Campaign - launched by the Institute of Customer Service (ICS).
The campaign aims to create a better and more respectful relationship between the front-line workers, who can sometimes be subjected to abuse whilst carrying out their jobs, and customers.
In the UK, 80 per cent of the workforce is customer facing, and according to the ICS, half of this type of worker have experienced abuse, from shouting and abusive language to even physical assaults.
Despite knowing this is a really small percent of our customers, this unfortunate trend has been seen and felt by Great Places colleagues too.
Therefore, we’re currently reviewing our approach to how we tackle such incidents and the support we offer to our colleagues and customers.
It is crucial for us to be there for our customers, helping them in every way we can while building honest and respectful relationships with our communities. This campaign will help us to achieve both goals.
If you are aware or have witnessed disrespectful or aggressive behaviour towards our colleagues, please contact us and be part of creating better and more respectful exchanges.
If you want more information on this campaign you can check the Institute of Customer Service website here:
www.instituteofcustomerservice.com/news/servicewith-respect/ or consult with our Chatabot in www.greatplaces.org.uk